How Physicians Change (using PULSE 360): Multisource feedback driven intervention improves physician leadership and teamwork

Baseline PULSE 360 multisource feedback scores vary by specialty and improve based on feedback, goal-setting, coaching, and education. In particular, physicians who start with low scores have the greatest potential for leadership teamwork index improvement. Surgeons had a significantly lower baseline leadership teamwork index at 59.9, whereas primary care and specialists started with a leadership...... Read More

Leadership development in a professional medical society using (PULSE) 360-degree survey feedback to assess emotional intelligence

Emotional intelligence as conceptualized in this study was positively related to overall performance ratings of potential leaders. The ever-increasing roles and potential responsibilities for Professional Medical Associations (PMAs) suggest that these organizations should consider multisource performance reviews as these potential future PMA executives rise through their organizations to assume leadership positions with profound potential impact...... Read More

Use of (PULSE) 360° Feedback to Develop Physician Leaders in Orthopaedic Surgery

Twelve service chiefs participated in PULSE 360° feedback surveys and coaching as part of a departmental leadership development activity. Changes in the means of both composite survey scores and individual behavioral item scores over time were evaluated with paired t tests. Agreement between self-rating and rating of others was evaluated with unpaired t tests. There...... Read More

Dr. Congeniality: Understanding the Importance of Surgeons’ Nontechnical Skills Through (PULSE) 360° Feedback

Both physicians-in-training and in-practice physicians may benefit from engaging in empathic and constructive behaviors with patients and team members. Backward stepwise regressions were used to determine which model with the most variance used the fewest explanatory variables. Personality traits acted as predictor variables in the regression models and patient satisfaction and teamwork performance were utilized...... Read More

Good to Great: Using (PULSE) 360-Degree Feedback to Improve Physician Emotional Intelligence

The past decade has seen intense interest and dramatic change in how hospitals and physician organizations review physician behaviors. The characteristics of successful physicians extend past their technical and cognitive skills. Two of the six core clinical competencies (professionalism and interpersonal/communication skills) endorsed by the Accreditation Council for Graduate Medical Education, the American Board of...... Read More

Do 360-degree Feedback Survey Results Relate to Patient Satisfaction Measures?

The relationship between Quality PULSE 360 feedback scores and measures of patient satisfaction reaffirm that feedback from work team members may provide helpful information into how patients may be perceiving their physicians’ behavior and vice versa. Furthermore, the findings provide tentative support for the use of team-based feedback to improve the quality of relationships with...... Read More

Can 360-Degree Reviews Help Surgeons? Evaluation of Multisource Feedback for Surgeons in a Multi-Institutional Quality Improvement Project

360 degree evaluations can provide a practical, systematic, and subjectively accurate assessment of surgeon performance without undue reviewer burden. The process was found to result in beneficial behavior change, according to surgeons and their coworkers. Survey response rate was 31% for surgeons (118 of 385), 59% for department heads (10 of 17), and 36% for...... Read More

Multisource Evaluation of Surgeon Behavior is Associated with Malpractice Claims

The range of claims among a study of 264 surgeons was 0 to 8, with 48.1% of surgeons having at least 1 claim. Multiple positive and negative behaviors were significantly associated with the risk of having malpractice claims. Surgeons in the bottom decile for several items had an increased likelihood of having at least 1...... Read More

(Video) 4 Field-Tested Strategies for Healthcare Pros to Stay Sane during COVID-19

In the brief video below, we’ve focused only on 4 rapid self-care strategies to help healthcare professionals get centered and in control during the many moments of inevitable chaos brought by the COVID-19 crisis.  When this is over, it’s our hope that healthcare professionals receive the same societal respect as soldiers. In other words, when...... Read More

Relationship Between Surgeon PULSE 360 Survey Findings and Malpractice

Annals of Surgery. Multisource Evaluation of Surgeon Behavior is Associated with Malpractice Claims. Lagoo, Janaka, MD; Berry, William, R., MD, MPH, MPA; Miller, Kate, PhD, MPH; Neal, Brandon, J., MPH; Luke Sato, MD; Keith D. Lillemoe, MD; Gerard M. Doherty, MD; James R. Kasser, MD; Elliot L. Chaikof, MD, PhD; Atul A. Gawande, MD, MPH; and...... Read More