Harvard Surgeon Study on Using PULSE 360 Survey

Can 360-Degree Reviews Help Surgeons? Evaluation of Multi-source Feedback for Surgeons in a Multi-Institutional Quality Improvement Project. Journal of the American College of Surgeons.  Nurudeen S, Kwakye G, Berry WR, Chaikof EL, Lillemoe KD, Millham F, Rubin M, Schwaitzberg S, Shamberger RC, Zinner MJ, Sato L, Lipsitz S, Gawande Atul, Haynes AB. (J Am Coll Surg. 2015...... Read More

Do 360-degree Feedback Survey Results Relate to Patient Satisfaction Measures?

From the abstract: “There is evidence that feedback from 360- degree surveys—combined with coaching—can improve physician team performance and quality of patient care. The Physicians Universal Leadership-Teamwork Skills Education (PULSE) 360 is one such survey tool that is used to assess work colleagues’ and coworkers’ perceptions of a physician’s leadership, teamwork, and clinical practice style.”... Read More

Physicians’ Empathy and Clinical Outcomes for Diabetic Patients

Physicians’ Empathy and Clinical Outcomes for Diabetic Patients. Academic Medicine: March 2011 – Volume 86 – Issue 3 – pp 359-364. doi: 10.1097/ACM.0b013e3182086fe1. Authors: Hojat, Mohammadreza PhD; Louis, Daniel Z. MS; Markham, Fred W. MD; Wender, Richard MD; Rabinowitz, Carol; Gonnella, Joseph S. MD. From the abstract: “The hypothesis of a positive relationship between physicians’...... Read More

Four Essential Components of a 360-Degree Training & Feedback System for Physicians

While healthcare organizations can learn from the 360-degree feedback systems successfully used by businesses, it is not advisable to use their surveys and protocol, but rather to select one that is designed for healthcare and hospitals. The following are four essential healthcare-specific criteria for measuring and increasing the practice and people skills of physicians:   1....... Read More

Good to Great: Using 360-Degree Feedback to Improve Physician Emotional Intelligence

Good to Great: Using 360-Degree Feedback to Improve Physician Emotional Intelligence. Published in the Journal of Healthcare Management; Sep/Oct 2014, Vol. 59 Issue 5, p354. Authors: Hammerly, Milton E.; Harmon, Larry; Schwaitzberg, Steven D. From the abstract: “The article presents a study which uses a 360-degree anonymous feedback surveys to examine improvement opportunities for physician’s emotional...... Read More

Managing Stress in the Orthopaedic Family: Avoiding Burnout, Achieving Resilience

Managing Stress in the Orthopaedic Family: Avoiding Burnout, Achieving Resilience. Published in the Journal of Bone & Joint Surgery (J Bone Joint Surg Am. 2011;93:40.  doi:10.2106/JBJS.J.01252). Authors: M. Catherine Sargent, Wayne Sotile, Mary O. Sotile, Harry Rubash, Peter S. Vezeridis, Larry Harmon, and Robert L. Barrack. From the article: “Stress is a double-edged sword. When managed appropriately,...... Read More

Physicians & Pay-for-Professionalism

While healthcare has readily adopted Pay-for-Performance relating to technical skills, perhaps the time has come to embrace Pay-for-Professionalism for physicians. Should we admit that these non-technical skills matter enough for a new approach? If physician productivity is important enough to be incentivized, shouldn’t we do the same for professionalism? A wealth of research has shown a correlation...... Read More

Physician specialties with the most—and the least—burnout

From the 2013 Medscape survey on physician burnout, here is a sampling of the highest and lowest physician burnout rates by specialty:   Highest rate of physician burnout: Emergency medicine (51%) Critical care (50%) Family medicine (43%)   Lowest rate of physician burnout: Pathology (32%) Psychiatry (33%) (Tied) Ophthalmology (35%) Pediatrics (35%) Rheumatology (35%)  ... Read More