Increasing Motivating Behaviors

Reducing Discouraging Behaviors

1. How to act more professionally and respectfully with patients and their families
2. Adapting and complying with changing policies, procedures, and priorities
3. Admitting when wrong
4. Asking others to do things respectfully
5. Behaving in a way which encourages team members’ best work
6. Communicating clear requests, explanations, and expectations
7. Communicating clearly with patients and families
8. Delegating work appropriately
9. Getting things done on time
10. Giving recognition or praise for good work
11. Handling difficult team members effectively, fairly, and productively
12. Increasing patient satisfaction and compliments
13. Helping out when work needs to be done
14. Being more open to suggestions
15. Being more truthful and straightforward
16. Keeping team members informed about important information
17. Making clearer and more effective decisions
18. How to motivate team members to work hard
19. Paying more attention to what people are saying before interrupting
20. Point out mistakes in a more respectful and helpful way
21. Proactively and effectively teach all team members
22. Remaining approachable, even when stressed out
23. Responding to conflict by trying to work out solutions
24. Sharing ideas openly in discussions or meetings
25. Showing more compassion for patients’/families’ distress
26. Showing up on time for commitments
27. Spotting and solving important problems
28. Staying more focused under stress
29. Treating team members with more respect
30. Understanding how your behavior impacts others
31. How to avoid arrogantly demanding things to be done your way
32. How to avoid banging or throwing things when angry or frustrated
33. How to avoid criticizing team members behind their back
34. How to avoid being sarcastic or angry when asked important questions
35. How to avoid insulting or screaming at others for minor problems or delays
36. How to avoid embarrassing team members in front of others
37. How to avoid making inappropriate and unwanted sexual comments and gestures
38. How to avoid making prejudiced comments or acting discriminatory
39. How to avoid overreacting and becoming defensive to suggestions or questions
40. How to avoid overreacting emotionally when little things go wrong
41. How to avoid responding late to important calls or requests for help
42. How to avoid appearing distracted, disorganized, confused, or absent-minded about relevant information
43. How to avoid appearing tired or overworked
44. How to avoid selectively informing only favorites of important information
45. How to avoid snapping at others when frustrated
46. How to avoid talking down to team members
47. How to avoid unfairly badmouthing your facility, unit, or colleagues
48. How to avoid offensive gestures when angry
49. How to avoid implying or threatening retaliation when angry
50. Taking on more responsibilities
51. How to avoid yelling or swearing at team members
52. How to build a reputation for acknowledging mistakes
53. How to avoid being intimidating
54. Managing Physician Frustration, Section 1
55. Managing Physician Frustration, Section 2
56. Managing Physician Frustration, Section 3
57. Managing Physician Frustration, Section 4
58. Managing Physician Frustration, Section 5

Other Educational Videos

https://vimeo.com/166809233
https://vimeo.com/184545995
https://vimeo.com/179396727